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How to Fix Office Activation Error on macOS: Solving the Licensing Assistant Connection Issue


If you encounter an Office activation error on macOS, the problem may be related to connecting to the licensing assistant. This issue can be particularly frustrating, especially if you've purchased Microsoft Office for MAC and expect a smooth installation and activation process. In this article, we'll go over steps to help you resolve this problem and successfully activate your Office.

Step 1: Check Your Internet Connection

Before moving to more complex solutions, ensure that your device has a stable internet connection. Check the following:

  1. Wi-Fi connection.
  2. Internet connection stability (try visiting several websites).
  3. Internet access through other applications.

Step 2: Update macOS and Office

Sometimes the issue may be due to outdated versions of macOS or Office. Update them to the latest versions:

  1. Open System Preferences > Software Update and install any available updates for macOS.
  2. Open any Office application, such as Word. Go to the Help menu > Check for Updates and install any available updates for Office.

Step 3: Restart Your Mac and Try Again

Sometimes a simple restart can resolve many issues. Restart your Mac and try activating Office again.

Step 4: Ensure Date and Time Settings Are Correct

Incorrect date and time settings can cause activation issues. Check these settings:

  1. Open System Preferences > Date & Time.
  2. Ensure that Set date and time automatically is selected.

Step 5: Disable Firewall and Antivirus Software

Sometimes the firewall or antivirus software can block connections to Microsoft’s licensing servers. Try temporarily disabling them:

  1. Open System Preferences > Security & Privacy > Firewall.
  2. Turn off the firewall and try activating Office again.
  3. If you have antivirus software installed, temporarily disable it.

Step 6: Check Microsoft Licensing Service Status

Sometimes the issue may be related to Microsoft’s servers. Check the service status on the Microsoft Service Status website.

Step 7: Recreate Licensing Files

Sometimes it’s necessary to recreate the licensing files. To do this:

  1. Close all Office applications.
  2. Open Finder and go to Go > Go to Folder and type /Library/Preferences.
  3. Find and delete files starting with com.microsoft.
  4. Retry the activation process.

Step 8: Reset Office License

If previous steps didn’t help, try resetting the Office license:

  1. Close all Office applications.
  2. Open Terminal and enter the following commands one by one:
cd /Library/Preferences
rm -f com.microsoft.office.licensingV2.plist
cd ~/Library/Group\ Containers/UBF8T346G9.Office
rm -f com.microsoft.office.licensingV2.plist
  1. Retry the activation process.

Conclusion

Issues with connecting to the licensing assistant can be frustrating, but by following the steps outlined above, you can resolve the Office activation error on macOS. If none of the methods worked, it's recommended to contact Microsoft Support for further assistance. Remember to regularly update macOS and Office to prevent similar issues in the future.

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